Shipping Policy – www.sure2shop.us
sure2shop.us is the operator of (https://www.sure2shop.us). By placing an order through sure2shop.us you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on the service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
As A Free Shipping, costs $0.00 on most of our products. Other products are calculated during checkout based on weight, dimensions and destination of the items in the order.
Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due to Change Of Mind.
sure2shop.us will happily accept returns due to change of mind as long as a request to return is received by us within 15 days of receipt of item and are
returned to us in original packaging, unused and in resealable condition. Return shipping will be paid at the customers expense and will be required to
arrange their own shipping. Once returns are received and accepted, refunds will be processed as per payment type.
We will notify you once this has been completed through email. [email protected] will refund the value of the goods returned but will NOT refund
the value of any shipping paid.
3.2 Warranty Returns
sure2shop.us will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to
pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect
sure2shop.us to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically. In general, domestic shipments are in transit for 5 - 10 days
4.2 Transit time Internationally Generally, orders shipped internationally are in transit for 10 - 30 days. This varies greatly depending on the
custom & courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2-7 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, closed
on all national holidays In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
sure2shop.us will Not ship to P.O. box addresses domestically & internationally.
4.6 Military Address Shipping
Unfortunately we are unable to ship to any military addresses.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier & take a quick picture for us, get in touch with our customer service. Parcel can be
delivered without you being present, & its damaged, please contact customer service ASAP.
7. Duties & Taxes
7.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the sure2shop.us website
7.2 Import Duties & Taxes import duties and taxes for international shipments may be liable to be paid upon arrival in destination
country. This varies by country, and sure2shop.us encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination Country, the goods will be returned to sure2shop.us at the
customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return
shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at i[email protected] /
www.sure2shop.us